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Frequently Asked Questions 

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  • How much does therapy cost?
    We know that not everyone will be able to afford the cost of Therapy and it is important to us that it is accessible to all. We are in the process of applying for funding and grants that will contribute towards the cost of sessions for those who need it. Please still enquire with us if you are concerned about the cost. We can discuss what you are able to afford and place you on a waiting list until a funded place becomes available.
  • Who can refer to The Windfall Centre?
    Parents/ Carers and professionals including schools, GP’s and Social Services. Please see our Referral Page for more information
  • What is the process from referral to therapy?
    When a referral is made, the senior practitioner team will allocate a therapist and make contact to arrange an Intake Appointment. Intake’s are an opportunity for adults to discuss the concerns made in the referral, usually on Zoom. This can include parents/carers/social workers/family support workers. A proposal is written and fully costed to be considered by parents/carers and professionals. When the proposal has been agreed, the therapist will be in touch to arrange a family visit or first session. At busy times, there may be a waiting list to commence therapy.
  • What are the expectations of Therapy for children and families?
    Therapy can help children understand muddled feelings and make sense of upsetting events. The therapist is trained to provide a safe, accepting and playful environment and, rather than being expected to talk about what is troubling them, children can use play and expressive arts to communicate in their own way and at their own pace. Therapy generally happens regularly every week at the same time and in the same room. Children feel more secure and do better in therapy when they have consistent and regular therapy sessions. The relationship that develops over time between your child, their Therapist and you, helps your child to feel safe, comfortable, and understood. This type of trusting environment makes it easier for the child to express their thoughts and feelings and to gain the most benefit from the therapy. It is so important that your child knows you are supporting the process, including respecting the child’s right to decide what they wish to share with you about their therapy sessions. Information that you share with the therapist about your child and family will usually be kept confidential. A Therapist may share information with other colleagues and professionals, including their clinical supervisor, in the best interests of the child, and we seek your consent for this before the start of therapy. Limits of Confidentiality: A Therapist must share information with other professionals if they are concerned that a child is being harmed, hurting others or themselves. They will usually talk to you about this first. Your child’s Therapist will meet with you at regular intervals to discuss progress in therapy sessions and any changes and developments you may have witnessed or experienced at home. However, the Therapist will not disclose specific details of how your child has played in the play therapy sessions. This respects your child’s right to confidentiality and maintains your child’s trust and feelings of safety with the therapist. The confidentiality of the Playroom remains an important aspect of child therapy. Here at The Windfall Centre, we do not produce court reports, unless requested directly from the courts. In this case, the report will only contain that the child has been attending therapy, the consistency of this attendance and either an end date or recommendations for further interventions. Please see our ‘bringing your child to therapy’ worksheet, which we give to parents before commencing a therapeutic programme
  • What types of therapy are available?
    The Windfall Centre offers Play Therapy, Art Psychotherapy and Filial Therapy.
  • Is there support for parents alongside therapy for children?
    Yes, there are reviews for parents and carers throughout the therapeutic process. There is also the intervention of Filial Therapy, which involves caregivers in the therapeutic progress.
  • I would just like to chat to someone to see if a referral is appropriate.
    Please call 01597 829346 or contact us through our enquiry page. We can signpost to other agencies if we are not suitable for your circumstances.
  • Do you provide therapy in Welsh?
    We have one Play Therapist who can conduct sessions in Welsh in Llandrindod Wells.
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